Frequently Asked Questions

To get you started in using Passions website, we have come up with a list of frequently asked questions from our customers. If your questions is not listed here, please feel free to contact us and enquire. We love to hear from you!

Q: Can I bargain on the prices?
A:

Sorry but it's not quite possible unless you bend our arm  

It's human nature to bargain. @ Passions, time is very precious to us and you. We don't have the time to haggle over prices with you over emails etc. All prices stated are nett and transparent for you, wherever you are and is fair for all. They are already heavily discounted from retail.

We spend a lot of time to price our products competively and the quality of our products are second to none. We are the pioneer in this industry by setting a very strict criteria for our products before they are presented to you. Most if not all of our pre-owned watches can be easily passed off as new pieces.

For customers who pay cash, you do get an additional 3% discount (Unless otherwise stated) on the listed prices as we are passing the credit card merchant charges back to you as your savings.

For consignment items, you may make a reasonable offer and we can help you to present it to the owner. Afterall, we're here to help everybody but please take note that we will not reply to unreasonable offers. We're not operating a street market stall here.

Q: Getting Started?
A:

Welcome to the Internet watch community :-) The Internet has opened a whole new meaning to the watch industry.

We are based in Singapore since 1991 with a branch in Malaysia. We specialise in luxury brand new, preowned & vintage watches. We are not an authorised dealer for any watch brands but we work closely with the authorised dealers. We know you're concerned with buying expensive things over internet without seeing it or knowing the person/store. Please sit back & enjoy surfing our informative site with realistic pictures.

You pay and we deliver! Yes, we've sealed thousands of deals with collectors, suppliers & dealers all over the world. We do not advertise much as our reputation is passed-on through recommendation from friends. Yes, most of our clients become our friends after a while. We invite you to visit us anytime for a chat & you do not need to buy anything. Afterall, watch collecting is a hobby & a hobby is to be enjoyed.

There's thousands of watch websites with millions of shoppers and crooks as well. Yes, there's always crooks out there that cheat on people in any businesses. Our advice is always buy from a reputable place or people with proper credentials. We & many others have been ripped-off by crooks on the Internet & most of the time, the police can't do anything.... We have helped several people all over the world to recover losses & vice versa. Remember "Any bargain that's too good is never good!"

 

Q: Are your watches genuine?
A:

We DO NOT sell replicas or fakes here.

We promote genuine goods from branded manufacturers and pride ourselves with dealing in authentic products only.

Q: How can I make a payment?
A:

For online overseas buyers, we can only accept bank to bank telegraphic transfers (TT or wire transfer). Please email us for our bank details. We do not accept credit cards, cashier's order, Paypal or escrow. This is to protect us against potential fraud and disputes with credit card companies.

For clients who come to our galleries, we do accept cash, credit cards & cheque payment (To be cleared by bank first).

Q: What are your shipping & insurance rates like?
Q: Where do you ship to?
A:

We ship to all major cities around the world as long as our shipping company and insurers are willing to support it.

To date, we have clients from over 50 countries and dozens of cities with one as far as Greenland.

Q: How can I find job opportunities at Passions?
A:

Passions Watch may have job openings at any one time. Kindly contact Ms Annie, our General Manager at Funan Digitalife Mall, Tel : (65) 65330030 for more details.

Q: Do you deal with watch traders?
A:

Of course we do.

Q: Do you offer watches on wholesale or as corporate gifts?
A: We do not offer watches on wholesale nor retail huge quantities of watches as corporate gifts. As a watch trader in genuine brands in the resale market, we sell each watch as a precious timepiece one at a time. You may search for watches of your desire by watch brand or budget on the Passions website or visit our Passions retail shop at Funan IT Mallin Singapore.
Q: Can I trust buying from Passions?
A:

We are registered with the Singapore Police Force and have a special license to operate this business.

We are also registered with the ACRA (Accounting & Corporate Regulatory Authority) in Singapore with a start up capital of S$100,000.00.

In Malaysia, our paid up capital is RM500,000.00.

We are also closely linked with the watch industry in the region and are well recommended by our regular clientele, local and regional media. Some of our regular clients include VIPs & Head of State.

View our Accolades & Testimonials here.

Q: Can I make a reservation?
A:

I'm afraid we cannot accept reservations. Most of our watches are only presented one @ a time and we do not have a spare for the same condition & price.

We have experienced many times when a client reserved a watch only to regret it later while we have countless others who wanted to purchase it but couldn't. In the end, everybody is disappointed. Therefore, to be fair. Anyone who takes the effort to be the first to visit and pay for the watch has the right to purchase.

We have also experienced many times when a few clients rushed over and argue over who came first to purchase the watch. This can be quite a scene

For overseas clients, we do allow you to reserve an item for 3 working days while you arrange for payment or the item will be automatically released for sale again.

We reserve the right to sell the watch to anyone @ anytime.

Q: Where are Passions' watches from?
A:

We buy from you! Yes, we have collectors trading or selling watches to us almost everyday and we also purchase from authorised dealers, wholesalers & manufacturers.

We are a registered 2nd hand dealer with the Singapore authorities.

We often get brand new watches with special discounts due to the supplier's write down or overstocked items.

We are very stringent when purchasing stocks & we demand the best condition with or without the accessories. Almost all of our watches are polished & serviced to meet the "As New" condition. In fact, many of them are in near new condition as our clients take great care of their watches.

Sometimes, we may replace the straps (Original & non-original) when it's too old. However, watches are subjected to handling & always get some fine hairlines or knocks as this is normal even from authorised dealers selling brand new watches. So, don't be alarmed when you see a tiny chip on the bezel. We can fix it for you.

Q: How do I sell my watch to Passions?
A:

To sell or consign your watch, please call +6565330030 (Singapore) or +60322870002 (Malaysia) for our purchasing department to fix an appointment. We do not provide valuations over the phone or email.

Kindly bring along your watch, its inner and outer boxes as well as warranty cards, manuals, purchase & servicing receipts, extra links etc.

We buy major brands and models listed on our website.