Frequently Asked Questions
To get you started in using Passions website, we have come up with a list of frequently asked questions from our customers. If your questions is not listed here, please feel free to contact us and enquire. We love to hear from you!
I'm afraid not as our listed prices are nett and for walk-in clients paying with credit cards but we do offer a 3% discount for cash/bank transfer/cheque payments. Our prices are fair and transparent for everyone, wherever & whoever you are. In fact, many traders use us as a yardstick to price their watches.
Our prices are already heavily discounted from retail.
It's human nature to bargain. At Passions, time is very precious to you & us. We don't have the time to haggle over prices with you over emails etc.
We spend a lot of time to price our products competitively and the quality of our products are usually second to none. We are the pioneer in this industry by setting a very strict criteria for our products before they are presented to you. Most if not all of our pre-owned watches can be easily passed off as new pieces.
For consignment items, you may make a reasonable offer and we can help you to present it to the owner. Afterall, we're here to help everybody but please take note that we will not reply to unreasonable offers. We're not operating a street market stall here.
Welcome to the Internet watch community :-) The Internet has opened a whole new meaning to the watch industry.
We are based in Singapore since 1991 with a branch in Malaysia. We specialise in luxury brand new, preowned & vintage watches. We are not an authorised dealer for any watch brands but we work closely with the authorised dealers. We know you're concerned with buying expensive things over internet without seeing it or knowing the person/store. Please sit back & enjoy surfing our informative site with realistic pictures.
You pay and we deliver! Yes, we've sealed thousands of deals with collectors, suppliers & dealers all over the world. We do not advertise much as our reputation is passed-on through recommendation from friends. Yes, most of our clients become our friends after a while. We invite you to visit us anytime for a chat & you do not need to buy anything. Afterall, watch collecting is a hobby & a hobby is to be enjoyed.
There's thousands of watch websites with millions of shoppers and crooks as well. Yes, there's always crooks out there that cheat on people in any businesses. Our advice is always buy from a reputable place or people with proper credentials. We & many others have been ripped-off by crooks on the Internet & most of the time, the police can't do anything.... We have helped several people all over the world to recover losses & vice versa. Remember "Any bargain that's too good is never good!"
We do not sell replicas or fakes here.
All our items are 100% genuine and we offer a full refund if proven dubious by the authority.
We are in this business for twenty years and appointed by our government agency and insurance companies to authenticate & value watches. We also provide estate appraisals.
For online overseas buyers, we can only accept bank to bank telegraphic transfers (TT or wire transfer). Please email us for our bank details. We do not accept credit cards, cashier's order, Paypal or escrow. This is to protect us against potential fraud and disputes with credit card companies.
For clients who come to our galleries, we do accept cash, credit cards & cheque payment (To be cleared by bank first).
We ship to all major cities around the world as long as our shipping company and insurers are willing to support it.
To date, we have clients from over 50 countries and dozens of cities with one as far as Greenland.
Passions Watch may have job openings at any one time. Kindly contact Ms Annie, our General Manager at Funan Digitalife Mall, Tel : (65) 65330030 for more details.
Of course we do.
We are registered with the Singapore Police Force and have a special license to operate this business.
We are also registered with the ACRA (Accounting & Corporate Regulatory Authority) in Singapore with a start up capital of S$100,000.00.
In Malaysia, our paid up capital is RM500,000.00.
We are also closely linked with the watch industry in the region and are well recommended by our regular clientele, local and regional media. Some of our regular clients include VIPs & Head of State.
View our Accolades & Testimonials here.
I'm afraid we cannot accept reservations. Most of our watches are only presented one @ a time and we do not have a spare for the same condition & price.
We have experienced many times when a client reserved a watch only to regret it later while we have countless others who wanted to purchase it but couldn't. In the end, everybody is disappointed. Therefore, to be fair. Anyone who takes the effort to be the first to visit and pay for the watch has the right to purchase.
We have also experienced many times when a few clients rushed over and argue over who came first to purchase the watch. This can be quite a scene 
For overseas clients, we do allow you to reserve an item for 3 working days while you arrange for payment or the item will be automatically released for sale again.
We reserve the right to sell the watch to anyone @ anytime.
We buy from you! Yes, we have collectors trading or selling watches to us almost everyday and we also purchase from authorised dealers, wholesalers & manufacturers.
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We are a registered 2nd hand dealer with the Singapore authorities.
Some of our watches are brand new with special discounts due to the supplier's write down or overstocked items.
We are very stringent when purchasing stocks & we demand only the best condition for you. Watches that fall below 80% condition are often rejected out right.
Most of our suppliers are regulars and direct owners who take care of their collection with pride and we do not buy from unknown sources. We interview sellers and conduct research to make sure that all items are genuine and comply with regulations set by the authority.
Almost all of our watches are polished & serviced by our team of trained watchmakers to ensure that every item meets the "As New" condition.
Sometimes, we may replace the straps (Original & non-original) when it's too old. However, watches are subjected to handling & always get some fine hairlines or knocks as this is normal even from authorised dealers selling brand new watches. So, don't be alarmed when you see a tiny chip on the bezel. We can fix it for you.
To sell or consign your watch, please call +6565330030 (Singapore) or +60322870002 (Malaysia) for our purchasing department to fix an appointment. We do not provide valuations over the phone or email.
Kindly bring along your watch, its inner and outer boxes as well as warranty cards, manuals, purchase & servicing receipts, extra links etc.
We buy major brands and models listed on our website.
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Singapore Gallery

Funan Digitalife Mall
Business Hours
Daily: 12noon - 8.00pm
Sundays: 12noon - 6pm
Closed on major public holidays
Tel: (65) 6334 2221 or
(65) 65330030
Malaysia Gallery


Bangsar Village Two Unit 2F-12
Business Hours
Daily: 11am - 9.00pm
Tel: (603) 22870001 &
(603) 22870002
Please Click on "Contact us" to see us on the map & our addresses



