Passions Watch Exchange

All our products are carefully inspected before any buying/selling & are guaranteed genuine. Being vintage and pre-owned, there is NO WATERPROOF WARRANTY on all watches unless otherwise stated or requested. This implies especially to all snap-back cases, cases with correctors and chronographs.

Please bear in mind that all mechanical watches/clocks, especially vintages are not able to keep accurate time. A daily +/- 5 mins in timing is common for watches above 30years old. A present day Chronometer certified watch has an accuracy of +4 /-6 seconds a day. There is no perfect timing in mechanical movements.

Warranty on Brand New Watches

Typically our brand new watches come with its respective warranty coverage. Thus the watch may be serviced by the manufacturer’s authorised service centre nearest to you either locally or overseas.

Warranty on 2nd Hand Watches from 1980s till to-date

Age of watch from 1980s till to to-date

Warranty Period: One-year limited warranty from Passions Watch in-house Technicians

Coverage: Free basic servicing, labour & change of battery

Exclusions: Our warranty does not cover tempering, misuse, wear/tear & accidents (knocks, dents, brushing etc.) It does not cover the crown, pushers, glass/plastic crystals, straps & bracelets.

Age of watch 1980s and older

Warranty Period: 6 months limited warranty from Passions Watch in-house Technicians

Coverage: Free basic servicing, labour

Exclusions: Passions cannot guarantee that every individual part such as the gears, hands, crowns, crystals, screws, bracelet/strap are original as the item may have been repaired or restored previously.

Warranty on Consignment Watches

Consignment watches are sold “As is” condition with no warranty from Passions Watch. We do not own these consignment watches and are only helping our customers like yourself to resell your watch.
 

Return Policy

For internet buyers, you enjoy a "Three-Days-return" privilege. This is because you cannot view / inspect our watches personally. You have three days to have our watch/s inspected by any authorised service center provided it is not damaged by them. Please Email & contact us within 3 days if you want to return the watch. Below are the clauses to enjoy this privilege.

1. It applies except on BRAND NEW WATCHES
2. It applies only to overseas clients buying from our website only. Not for clients buying direct from our galleries in Singapore or those who have a 3rd party to collect on their behalf.
3. Inspection. We do need to make sure that our watch is not tempered/worn. It has to be in the same condition as it was shipped from us.
4. All Shipping, handling & insurance charges are non-refundable. Returning item/s are shipped at the buyer's own expense & risk. Please arrange for your own insurance or you can follow our instructions.
5. Refund. It will less the shipping & insurance fees and commission charges made by the bank or credit card services. We will do a refund based on the Sing$ we received from you & convert it back to your currency, not from the agreed sales price. There will be a difference due to the exchange rate adjustments.
6. Sales are final after this inspection period. Watches may not be returned for any reasons after three days.